HELP CENTRE
Frequently Asked Questions
Find quick answers about quoting, scheduling, waterproofing, tiling, and repairs. If you can’t find what you need, send us a message — we’ll guide you.
General
What areas do you service?
We service Melbourne and surrounding suburbs. Share your suburb and we’ll confirm availability.
Are you insured?
Yes. We carry public liability insurance and follow safe, compliant practices on every job.
Do you work on residential and commercial projects?
Yes. We handle residential work and selected commercial projects depending on scope and access.
I’m not sure what service I need — can you help?
Yes. Start with our quote form and we’ll guide you to the right solution based on your space and goals.
Quoting
How do you price jobs?
Pricing depends on preparation, materials, tile type, layout complexity, and access. We quote clearly upfront.
Can I get a quote from photos?
Often yes for smaller jobs. For waterproofing or full areas, a quick site check may be needed.
What do you need for an accurate quote?
Photos, approximate measurements, tile type/size, and a short description of your project.
Do you offer fixed quotes?
Yes when scope is clear. If hidden issues appear, we’ll discuss options before proceeding.
Scheduling
How soon can you start?
Start times depend on job size and current workload. We’ll confirm the earliest realistic start date after quoting.
How long does a bathroom renovation take?
Timelines vary based on preparation, waterproofing cure times, tile type, and finishing. We confirm duration before starting.
Do you work weekends?
Limited weekend availability. Weekdays are preferred for job assessments, consistent progress and quality control.
Do I need to be home during the job?
Not always. We’ll confirm access needs and keep you updated throughout the job.
Waterproofing
Do you waterproof to Australian Standards?
Yes. We install compliant waterproofing systems to Australian Standards, and provide a Certificate of Compliance on completion.
Do you handle substrate prep and levelling?
Yes. Preparation is essential for long-term performance and a clean finish.
Can you waterproof over existing tiles?
Sometimes, depending on the substrate condition. We assess first and recommend the safest option.
Can you fix failed waterproofing?
In many cases, yes. The right fix depends on where the failure is and what’s underneath the tiles.
Tiling
Do you install large-format tiles?
Yes. Large-format tiling requires precise prep, layout planning, and correct adhesives for a precision results to meet our standard.
Can you tile over existing tiles?
Sometimes. We only do it when the base is stable and it won’t compromise levels or longevity.
Do you install tiles supplied by the customer?
Yes. We can install customer-supplied tiles and confirm suitability before starting.
Can you help with layout and tile pattern planning?
Yes. We plan layout early to ensure clean lines, balanced cuts, and a premium finish.
Grouting & Repair
Is regrouting enough to stop leaks?
Sometimes — but grout isn’t waterproofing.
Do you replace old or mouldy silicone?
Yes. We remove old silicone properly and apply a clean, consistent finish.
Can you match grout colour?
We match as closely as possible. Exact matches depend on age, staining, and product availability.
Can you replace only a few cracked tiles?
Yes if matching tiles are available (or you have spares). We also check the cause to prevent repeat damage.
Warranty & Aftercare
Do you provide a warranty?
Yes. Warranty depends on the service type and site conditions, and is confirmed during quoting.
How do I maintain grout and silicone?
Use pH-neutral cleaners, avoid harsh chemicals, and keep wet areas ventilated.
What causes grout or silicone to fail?
Common causes include movement, moisture issues, poor prep, or aggressive cleaning products.
What if something doesn’t look right after completion?
Contact us early with photos so we can assess and resolve it quickly.
Contact Details
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